Ticket Information

Description

✅ Pickup From Hanoi: Round-trip shuttle bus transfer from Hanoi Old Quarter. Hotel pickup and drop-off included. ✅ Standard: Standard Cruise Boat Duration: 12 hours ✅ Lunch: SET MENU LUNCH included. Vegetarian and gluten-free options available with advance notice. ✅ Tour itinerary: Depart from Hanoi and explore Ha Long Bay, visiting Titop Island, Sung Sot cave, and enjoying kayaking . ✅ Boat: Standard Cruise Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Pickup Information

▶ MEET AT PORT OPTION (HALONG GUESTS ONLY) : This option applies to guests booking “Meet at Port: Standard Cruise” or “Meet at Port: Luxury Cruise” only. Meeting Point: Tuan Chau International Marina (Ha Long) Arrival Time: 11:30–11:45 AM Kindly make your own way to Tuan Chau International Marina and be ready by 11:30AM . Please arrive on time, as the Cruise cannot delay departure for late arrivals. Important Note: • This option does NOT include hotel pick-up from Hanoi. • If you selected this option by mistake and require bus transfer from Hanoi, please contact us as early as possible to check availability. • After booking, please provide all guest names, passport details, and any dietary requirements in advance. This information helps ensure a smooth and efficient check-in process at Tuan Chau Marina. ▶ FROM HANOI OPTION (HANOI GUESTS ONLY) : This option is applicable only to guests booking “From Hanoi: Standard Cruise” or “From Hanoi: Luxury Cruise.” Pickup Time : 7:30 - 8:15 AM. Hotel pickup is included for hotels in Hanoi Old Quarter where bus access is permitted. Due to local traffic regulations (From 1 July 2026), some streets cannot be accessed by buses with more than 16 seats during certain hours. If your hotel is in a restricted area, we will arrange the nearest convenient pickup point, which may require a short walk. ✔️If your hotel is outside Hanoi Old Quarter, please come to: ( Last pickup ) 160 Tran Quang Khai Street Pickup: 8:00 – 8:15 AM (Please be ready by 8:00 AM.) Traffic in Hanoi is often busy in the morning, and finding transportation can sometimes take longer than expected. We strongly recommend setting off early to ensure you arrive on time. As the tour follows a fixed schedule, the bus must depart promptly and unfortunately cannot wait for late arrivals. ✅ After receiving your booking, we will contact you by email with your tour information and any important updates. Please check your inbox (and your spam/junk folder) before your travel date. If you do not receive our email, please contact us via WhatsApp at +84 382 859 952. ✅ From Friday to Sunday evening, drop-off will be at the nearest point to the hotel due to BUS restrictions in pedestrian and night market areas; guests walk to the hotel. ✅ The itinerary may be adjusted due to weather, traffic, or other unforeseen circumstances to provide the best possible experience for guests. If the tour is cancelled due to severe weather (e.g. storms), a full refund will be provided.