Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please arrive 15min prior to departure to check in and board the coach. Before you Go – If you have any questions or comments prior to your departure please call us on 0800 744 487 free phone in New Zealand or + 64 9 583 5790. We are open between 0630 – 2000 Please note that Mandarin, Spanish, German, and Japanese commentary is available onboard our coach via the STQRY app. You will need to bring your own headphones, as the commentary cannot be played aloud. Alternatively, the commentary can be read directly from the screen. Free onboard Wi-Fi is available to allow you to download the app, which can be accessed here: https://apps.apple.com/us/app/greatsights-nz-tour-commentary/id6743737260 or https://play.google.com/store/apps/details?id=com.stqry.proj2000000000063&pcampaignid=web_share