Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• All reservations must check in and receive a group ticket to board. Boarding is not possible with your digital voucher alone. Please visit either 1 Brock Street (ticket office) or 248 Ontario Street (Waterfront Gifts & Apparel Storefront) in Kingston, Ontario, before boarding begins to pick up your boarding pass. • Arriving for your cruise: You must arrive to pick up your tickets and park your vehicle at least 30 minutes before your vessel departs. Boarding time is 20 minutes before departure, and all members of your party must be present at the ship at boarding time. Allow extra travel time: traffic delays often occur on Ontario Hwy 401. NO DELAY, RESCHEDULING OR REFUND IS POSSIBLE IF YOU MISS YOUR BOARDING TIME. • Parking is available nearby in downtown Kingston. We recommend parking at the Hanson Memorial Parking Garage at 105 Brock St • Cruises operate rain or shine unless the ship's captain determines that it is unsafe to proceed