Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Contact tour operator to confirm the exact pickup time (is set according your location), in your voucher appear contact number. Also, confirm with tour operator the inclusions because in some cases depend on the platform where you booked can change (is an error of platforms). We first pick up and gather everyone in smaller vehicles to take them to the last meeting point where the main bus will be waiting In the transport logistics operation we collect people in a first transport, it can be a van or a bus, spending time on the journey, the transport will be changed to a bus, this is because all the clients of the same tour meet again at a meeting point to reach the final destination.

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Playa Del Carmen: Coco bongo at Playa Del Carmen Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be at Super Aki market main gate over in federal avenue The pickup time is set according to your location and starts at 06:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.