Cancellation Policy

All sales are final. No refund is available for cancellations.

Meeting and Pickup

Redemption Instructions

OUR STRICT WEIGHT LIMIT IS 250lbs. including your riding clothes on our digital scale, no exceptions. If you exceed the weight limit and have booked already, please contact us at least one week prior for a full refund. Upon arrival please present a valid ID and the credit card used to purchase the excursion along with the ticket. General Info: Please arrive 30 minutes prior to your scheduled reservation time. We accommodate all levels. Children six years and up ride their own horse. Guests with special needs-we're glad to try to meet your needs, but please notify the ranch at least 24 hours prior to your ride so that we can try to assess our ability to meet such accommodations (i.e. autism, stroke, fractures, imbalance, back problems, pregnant). Riding Attire: Long pants highly recommended or shorts with a long dry towel (prevents chafing of legs), closed shoes required (tennis shoes, sneakers, or boots-NO sandals), water, insect repellent, sun block, and a small bag that zips up to carry personal belongings. Safety Riding Helmets available upon request at the ranch. Getting Here: You can download directions from our web site at: www.tropicaltrailrides.com or use Google maps and put your destination as “Tropical Trail Rides”. We are located about 1 hour and 45 minutes west from San Juan-an easy drive or 30 minutes from Rincon. Directions to Tropical Trails from San Juan: Take Highway 22 West for about 50 miles, until it ends and runs into Highway 2. Continue on Hwy 2 for about 23 miles and then take a right at highway 110 towards Rafael Hernadez Airport. Go about 4 miles and then take a right at Road 4466. Take the first left and follow the signs to Tropical Trail Rides.