Description

Duration: 5 hours: Due to ship arrival and departure time this tour will be approx 5-5.5 hr
11:30 am: We are aware your ship doors will open at 11:00 am, and we would like to depart at 11:30 am
Starting point:
Port of Hilo, 80 Kuhio St, Hilo, HI 96720, USA

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Stop order and timing may be adjusted for the best experience. Update: Visitor center at Volcano Park is currently closed for renovation. Exhibits and gifts are currently at KMC. Guests may present a valid Park Pass at the entrance on our 14-passenger tours. Our company is still required to pay the commercial vehicle entrance fee and insurance. No refunds or credits will be issued ⏰CRUISE SHIP GUESTS: CHECK IN: 15-20 min before departure time We do not require a printed-off voucher or ticket. Check-in with name ⚠️LOOK FOR SIGN #5 When departing the ship, you will enter a large terminal building. Please look for your guide, who will be holding a sign with the number 5 on it. If you have exited the terminal building, you’ve gone too far. ⏰ Please note: Tours must depart at the scheduled time, we are unable to wait for late passengers unless there is a verified delay caused by the ship. HOTEL: We ask all guests to please plan to be at the Hilo Hawaiian Hotel located at 71 Banyan Dr. Hilo HI 96720 10 minutes before the PICK UP time listed above. ---------------------------------------------------------------------------- ♿WHEELCHAIR / WALKER or SCOOTER ? Must know prior to tour date (add note in comments box) Max weight: 45 lbs. Must be collapsible to fit 32" doors (no vehicle lift) No staff assistance — you must bring a companion to load/unload. Access limitations: Cannot enter lava tube, Hard pack dirt trail to crater, Black sand beach trail is OK, but beach is sand, Guests may stay in the vehicle at any time -------------------------- ⚠️TRAVELING TOGETHER WITH SOMEONE WHO BOOKED SEPARATELY? Must contact us 24 HR ahead of time: 1-800-901-0468 or email info@cbigisland.com