Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

1. Find The Setup Instructions NOW: • Download the App: actiontourguide.com/app • Find Your Password: Search your email or text messages for “Action Tour Guide” • Enter Password: Open the app and enter your 8-digit password • Download the Tour NOW while you have Wi-Fi or cell service • Offline Ready: Once downloaded, the tour works without internet • Need Help? Visit: actiontourguide.com/redeem 2. Download The Tour NOW: • Download NOW over WiFi or cellular data ahead of your trip. • Don’t wait until travel day - your tour is VALID FOREVER from purchase. • Your password redemption is limited to the number of travelers booked. Please enter the same password on each device. 3. Audio Tour Tips: • This is a self-guided audio tour - no one will meet you at the starting point. • Entrance and attraction tickets are not included. Please book those separately. • Curious how it works? Watch a quick video here: actiontourguide.com/tutorial • For the best audio, connect to the car stereo via Bluetooth, USB, or Aux, or listen from your phone speaker. • CarPlay and Android Auto aren’t supported yet. • New, Lifetime access, no expiry. Use it anytime, on any trip, as many times as you want. 4. Help & Support: • Visit our FAQs: actiontourguide.com/faq • Chat online: actiontourguide.com • Call: 1-315-291-0634 • Email: support@actiontourguide.com Please note that an entrance fee is required to visit Hawaiʻi Volcanoes National Park, and it is not included with this tour. Important Note: Recent Kona storms caused flooding, debris, and temporary road closures in Hawaiʻi. Conditions are improving, but parts of Maui County and Hawaiʻi Island may still have delays, cleanup, or closures. Check before travel: https://hidot.hawaii.gov/weather-traffic/