Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Pickup Information

As this is a private tour exclusively for your group, your exact pickup time and location will be confirmed directly with you within 24 hours of your scheduled tour departure. This allows us to tailor the pickup to your specific needs and chosen Big Island location. To ensure a smooth and timely start to your personalized experience, please be ready at your confirmed pickup location at least 15 minutes prior to your confirmed pickup time. Convenient Island-Wide Pickup: We offer complimentary private pickup from most accommodations, ports, and airports across the entire Big Island of Hawaii. This includes: -Airports: Ellison Onizuka Kona International Airport at Keāhole (KOA) and Hilo International Airport (ITO). -Cruise Ports: Hilo Cruise Port and Kona Pier (tender port). -General Locations: Kona, Kohala Coast, Waikoloa, Hilo, and Volcano Village areas. Accessibility for Sprinter Vans: Pickups are available from all locations on the Big Island that are easily accessible for our 12-15 passenger Mercedes Sprinter vans. If your requested location is not accessible by our vehicle, we will coordinate the closest, most convenient alternative pickup spot possible. Essential Information Needed: To facilitate a seamless pickup, please provide the following details when booking: -Your full hotel/lodging address -Any necessary gate codes -Any special instructions to access your location (e.g., specific lobby, parking instructions, or unique property features). If you have any questions before or after booking, please don't hesitate to contact us directly.