Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

GATE CODE: You will receive a txt message prior to arrival to complete your online checkin and receive the gate code. Kayak and Paddleboard Rental: www.waterfall.net/rentals Grab and Go Lunch: www.waterfall.net/gg-lunch (requires pre-booking) To use your $50/guest discount, enter the code VIATOR when booking any of the following: Waterfall Rappelling: www.waterfall.net/rappelling Farm to Table Cooking Class: www.waterfall.net/cooking-class Farm Tour: www.waterfall.net/farm-tour PLEASE NOTE: If swimming conditions are unsafe on the day you visit, you are still welcome to hike and enjoy the property. While we cannot provide refunds due to weather / river conditions, if swimming is not possible on the day you visit, you will be welcome to visit another day, free of charge.