Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Show your booking at the Ticket Office The standard ticket includes an audio guide, accessible via a QR code available in the room. A mobile device with an active mobile internet connection is required. If you don't have mobile data, you can connect to the free Wi-Fi network available in the space. Headphones are required to avoid disturbing other visitors. It is recommended to bring your own headphones, although you can also purchase them for €1 (jack type) at the ticket counter, in which case you may need to wait depending on availability.