Ticket Information

Description

Option: KidZania @ Dubai Mall Entrance ticket Burj Khalifa ticket - Not included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

• You will receive an instant confirmation email (VIATOR /TRIPADVISOR VOUCHER) after the booking is made, but it cannot be used to redeem at “ Dubai KidZania” ticket counter. • If you didn’t receive the voucher which includes a barcode/7digit order number from the Tours Operator (Odyssey DMC),Please contact +971 56 504 0565 (Call/WhatsApp) or email to bookings@odysseydmc.com before your visit day/time. • You will receive another separate confirmation PDF voucher from the Tours Operator (Odyssey DMC) by email or by what’s app messenger after the booking is made. • Please keep only that PDF voucher or 7-digit order number(on your mobile phone is fine) received from the Tours Operator (Odyssey DMC) and show to the staff at the Dubai KidZania entrance / ticket counter along with a valid photo ID for them to scan and collect the physical ticket. • Please arrive at the redemption point 10 minutes before the scheduled time of your visit to avoid any delays. • Please note that during peak tourist season, weekend and public holidays this option will also have some waiting time at the Ticket Counter/Elevator. • You can enter only at the time slot you choose, once inside, you can stay for as long as you like. • The booking confirmation is valid only for the specific date and time shown thereon and shall automatically expire upon the lapse of this specific date and time. • Kidzania Operational Time - 10:00 AM - 10:00 PM • Burj Khalifa /Kidzania Combo selected time is visit to Burj Khalifa time slot.

Pickup Information

HOTEL TRANSFER ( PICK UP) IS ONLY AVAILABLE IF THE OPTION SELECTED • If TICKET only option selected - please make own arrangement to Dubai KidZania , located close to Dubai mall . • Get accurate directions by asking at the Dubai Mall Service Desks or look for signage indicating the direction to the Dubai KidZania . • Please arrive at the redemption point 10 minutes before the scheduled time of your visit to avoid any delays. • If Ticket + Transfer option selected - The time you have selected will be Dubai KidZania visit time and hotel pick up will be 01 hours prior to the selected visit time. • The Hotel pickup is only available from hotels in Dubai – Deira / Bur Dubai / Downtown / Al Barsha/Marina /Jumeirah / Palm Jumeirah area and Dubai Port Rashid Cruise Terminal and Dubai Harbour Cruise Terminal. Additional charges applicable to arrange pick up from any other locations.