Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

• If you are arriving as a Cruise Ship Passenger and If you have not already specified, you MUST advise supplier as soon as possible your Ship name, docking time, disembarkation time and departure time so that appropriate arrangements can be made. • TRAVEL INSURANCE is highly recommended. From time to time the captain may cancel the tenders from coming in due to severe weather. In this event, due to the expenses involved in preparing for the cruise ship tours, we do NOT offer a refund. Please compare travel insurance policies as some will cover cancellation costs due to severe weather, while others may not, also check the excess. If you purchase the Cruise Ship companies travel insurance, they will not cover external tours. Please contact us at enquiries@kangarooislandtrails.com.au for travel insurance options.

Pickup Information

Please note that due to construction at the terminal, the Council has requested that we avoid parking at the ferry terminal. We will be parked on North Terrace, which is straight ahead of the Sealink Terminal. There will be information staff there to help and point you in the right direction. As there is a slight hill, for those that have difficulty walking or anyone else, there will be a shuttle operated by the Kangaroo Island Tourism Body that will be shuttling guests up to our buses from 08:30am onwards. Please try and be on a tender as early as possible as we do have a deadline with departure times as per below: Scenic Tour - 08:30am - 09:00am. (Times may vary depending on time of first and last tenders coming across from Cruise Ship) We do receive notice from the Tourism Board 24 hours prior to the ship arriving, notifying us of the times of the 1st and last tender and we work in with that. We aim to depart 1 hour to 1.5 hours after the 1st tender. If the last tender is 5:00pm then we have you back by 4:30pm. If it's 5:30pm, we aim to be back by 5:00pm but most of the time we are back by 4:30pm. Please also note that if your cruise ship is arriving late and leaving early, we will have to alter the itinerary. If running late, please contact Kylie on 0458 471 419 - Ship doesn’t dock or tender is cancelled: No refund without Trip Protection. Trip Protection available on request For total peace of mind, we recommend adding Trip Protection when you book. Trip Protection includes: Full refund of tour cost (minus admin fee per person) even if your cruise ship skips the port or tenders are cancelled. Valid for any reason — weather, illness, delays, etc. “We missed our Kangaroo Island stop due to weather. Thankfully we added Trip Protection and got almost all our money back – no hassle!” – Susan D., Celebrity Cruise Passenger How to Add It: Contact us after booking. Because you didn’t come all this way to worry about what-if’s — you came to relax, explore, and enjoy. We’ll take care of the rest. Alternatively, TRAVEL INSURANCE - We HIGHLY recommend travel insurance It is the sole responsibilty of each individual to ensure they have travel insurance that covers cancellation fees of tours. If your cruise ship does not dock or tender and notice is given within that 24 hour period, our tours are non-refundable. You will be given a 50% credit to be used towards another tour at a later date and a letter for a travel insurance claim. A lot of expenses are incurred within this period for us and we have to prepay services that are non refundable such as bringing buses over from Adelaide, which is only done for cruise ship tours, catering for lunches, ferry costs, and wages. We understand that when a cruise ship does not dock, it is out of the travellers control, likewise, it is out of our control and we have NOT cancelled the tour and you will be viewed as a NO SHOW. Kangaroo Island Trails is NOT liable for your financial loss if you choose not to have travel insurance or Trip Protection.