Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

A great experience awaits you! We are J Capital Travel and your reservation is confirmed. We are happy to be your host in this incredible experience. Contact us at any time by: [***] WhatsApp or SMS chat (no calls) at the number +52 998-711-0072

Pickup Information

We offer round-trip transportation service to all our travelers who stay in most hotels in Cancun (Hotel Zone and Center) and Puerto Morelos. For some hotels or lodging centers (located west of Avenida Tulum, or south of Avenida Las Torres) in the city of Cancun, a meeting point applies. Some hotels in the Riviera Maya (around Puerto Morelos) do not allow access to the property, so a meeting point will apply at the entrance or closest access. If your hotel is not listed, please contact us to arrange your transportation service. NOTE: Pickup time varies depending on hotel location. Generally applies 10:00 AM to 12:00 PM. For hotels further away from the center of Cancun it is possible that the pick-up time starts from 9:00 AM, even 1:00 PM. In your confirmation message that we send you 24 hours before the start of the experience, we will indicate the exact pickup time and meeting point.