Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Mahalo for choosing NaPali Riders to take you to the NaPali Coast on KAUAI. If you have any questions please call us directly at 808-742-6331 CHECK IN 45 MINUTES BEFORE DEPARTURE LATE=NO TOUR, NO REFUND You are required to check in 45 minutes before departure-Departure time is the time on your ticket. LOCATION: Meet us at NĀ PALI RIDERS OFFICE on KAUAI at 9600 Kaumuali’i Highway Waimea, HI 96796 TRANSPORTATION POLICY: After check-in is complete, we're headed to Kikiaola Small Boat Harbor - YOU MUST HAVE YOUR OWN TRANSPORTATION TO THE HARBOR! WHEN YOU ARRIVE AT OUR LOCATION: - Ensure waivers are completed for everyone in your party - Get your dry bag and optional life jacket - Use the restroom, pack your dry bag, take motion sickness medication & apply sunscreen - Scan the QR code on the picnic table to complete your parking for the harbor - Receive the safety briefing from the crew once all guests are checked in - Once the safety briefing is complete you will get back into your vehicle and drive to Kikiaola Small Boat Harbor to board the boat for your adventure of a lifetime DRIVING TIMES TO WAIMEA TOWN KAUA'I: Please be considerate and plan ahead! Give yourselves MORE THAN ENOUGH driving time so that you arrive on time for your raft tour. We cannot stress this enough! From Princeville - 1 hour 45 minutes From Kapaa - 1 hour From Lihue - 45 minutes From Poipu - 35 minutes From Kekaha - 15 minutes WHAT TO BRING: Comfortable clothing Swimsuit (wear it) Towel Reef Safe Sunscreen Sunglasses Hat (tie-down is recommended) You will be barefoot on the raft tour (socks or water shoes are allowed) Cash for gratuity WHAT WE PROVIDE: Light fruits, chips and drinks (non-alcoholic beverages) Waterproof duffel bag Snorkel masks and fins Life vests (Provided upon request) REMINDER: If you feel that our crew has provided exceptional service after your tour, you’re welcome to show your appreciation with a gratuity. Please consider bringing cash with you for this purpose.