Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

IF YOU DONT RECEIVE A TEXT FROM US THE DAY BEFORE THE TOUR BY 5PM CONTACT US ASAP TO MAKE SURE THE TOUR IS CONFIRMED, SPECIALLY IF YOU ARE BOOKING LAST MINUTE, ARE AN INTERNATIONAL TRAVELER WITH NO US PHONE NUMBER, OR YOU BOOKED THROUGH A TRAVEL AGENCY. A VIATOR OR TRAVEL AGENT CONFIRMATION IS NOT ENOUGH, THEY DONT OPERATE THE TOUR, WE DO. We are a very small family business and sometimes we need to change the start time and meeting location, or we might get sick or have vehicle problems that impede us to operate.WE ARE NOT ROBOTS, WE ARE HUMANS AND SOMETIMES THINGS HAPPEN THAT ARE OUT OF OUR CONTROL. It is your responsibility to make sure either you or your travel agent provides us with a good number to contact you in case of changes or tour cancellations. We have WhatsApp. Our number is +1808-652-2247. Booking through third parties can sometimes be problematic so be aware that can be a delay in the communications, and you could possibly miss your tour if for example we had to change the pick up time or location. If you haven't heard from us by 5pm the day before your tour, contact us. We appreciate your understanding.

Pickup Information

IMPORTANT-PLEASE READ! IF YOU DONT RECEIVE A TEXT FROM US THE DAY BEFORE THE TOUR BY 5PM CONTACT US ASAP TO MAKE SURE THE TOUR IS CONFIRMED, SPECIALLY IF YOU ARE BOOKING LAST MINUTE, ARE AN INTERNATIONAL TRAVELER WITH NO US PHONE NUMBER, OR YOU BOOKED THROUGH A TRAVEL AGENCY. A VIATOR OR TRAVEL AGENT CONFIRMATION IS NOT ENOUGH, THEY DONT OPERATE THE TOUR, WE DO. We are a very small family business and sometimes we need to change the start time and meeting location, or we might get sick or have vehicle problems that impede us to operate.WE ARE NOT ROBOTS, WE ARE HUMANS AND SOMETIMES THINGS HAPPEN THAT ARE OUT OF OUR CONTROL. It is your responsibility to make sure either you or your travel agent provides us with a good number to contact you in case of changes or tour cancellations. We have WhatsApp. Booking through third parties can sometimes be problematic so be aware that can be a delay in the communications, and you could possibly miss your tour if for example we had to change the pick up time or location. If you haven't heard from us by 5pm the day before your tour, contact us. We appreciate your understanding. *If you are a cruise ship passenger you will have to take a cab or Uber. They are readily available at the harbor. The harbor it's about 20 mts drive from our meeting point. We can drop you off at the harbor. *If you are staying at the Sheraton Coconut Beach, Islander on the Beach, Kauai Coast Resort, Kauai Shores, and Kapaa Sands you are withing a short walking distance to our meeting location. *If you are coming from Princeville, its about a 35-40 mts drive *If you are coming from Poipu/Koloa, its about a 40-45 mts drive