Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Meeting point: Guide will meet you in front of the main entrance to the Schindler's Factory Museum (ul. Lipowa 4, 30-702 Kraków), with the "excursions.city" sign. Your guide will have your entry tickets. Please, be at the museum on time. Schindler's Factory Museum definitely does not accept late arrivals. Groups enter punctually at the appointed time, late persons will not be admitted to the tour without the possibility of returning the money. From January 1, 2026, museum tickets are personal. When booking, please ensure you provide the correct name and surname for each participant (or send it in a separate message shortly after booking). Name changes may not be possible after the ticket has been issued. Please bring your ID card or other identification document for identification by Schindler` Factory Museum staff. The name and surname on your ticket must match the one on your document.