Ticket Information

Description

Whale watch by boat, includes lunch at a local restaurant Pickup included

Cancellation Policy

If you cancel at least 6 full day(s) before the scheduled departure time, you will receive a full refund.<br>If you cancel between 2 and 6 day(s) before the scheduled departure time, you will receive a 50% refund.<br>If you cancel within 2 day(s) of the scheduled departure, you will receive a 0% refund.

• 100% refund if cancelled 6+ days before the start date
• 50% refund if cancelled 2–6 days before the start date
• 0% refund if cancelled less than 2 day(s) before the start date

Redemption Instructions

Kaikoura Whale Watch Refund Policy: • Once the tour has commenced only the unused portion of the tour will be refunded should the boats not sail or the planes not fly. • If due to whale sightings or weather conditions the boat offers a partial refund, this refund will be passed on to customers. • If whale watch is undertaken by light aircraft and no whales are seen, no refund applies.A decision is made at 6:30am each day, based on local weather conditions, as to whether the tour will depart Christchurch or be canceled. If the tour is canceled, clients are notified by 7:15am and no cancellation fees are charged. If the tour travels to Kaikoura and the whale watch cruises are canceled, whale watch plane tours are offered as an alternative. If clients do not wish to fly, or the plane tours are also canceled, a cash refund of NZD 80.00 per adult is given. Refund is issued on the day of the tour by the tour operator in Christchurch. Hotel pickups commence prior to this time, you must contact the local service provider to verify your exact pickup time.