Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

End Point

Redemption Instructions

• Please reconfirm your pick up time 48 hours prior to transfer. • Passengers must be checked out and waiting by the concierge desk in their hotel lobby. When picking up from private addresses, your driver will ring the buzzer or a contact number if provided. • Luggage Restrictions: Large items such as skis, surfboards, wheelchairs (excluding foldable) & golf bags are not permitted under any circumstances. Likewise, any excessive luggage requirements of more than airline standard of 1 suitcase and one carry on per passenger should be checked with Airport Transfers at time of booking. • Reconfirmations: mybooking.airport-transfers.com *When confirming your booking using our web portal, please only use the numerical digits of your booking reference • 24 Hours Local contact details: + 44 (0) 208 969 2777 • Freephone: + 0800 389 8368 (UK only)

Pickup Information

Please re-confirm your pickup timing 48 hours prior through our web-portal. A 30-minute time window will be given to the client for the pick-up. Passengers need to be checked out and waiting by the concierge desk in their hotel lobby at the beginning of their pickup window. Please be aware that your driver will wait for 5 minutes before departing, at this point the transfer will be declared a no show. When picking up from private addresses your driver will ring the buzzer or a contact number whichever is required.