Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

End Point

Redemption Instructions

• IMPORTANT: Transfers are held until 90 minutes from your actual flight arrival time. If delayed in customs, you must call toll-free 0800 389 8368 from any UK payphone or 0208 969 2777 from a mobile or landline before the 90 minutes has elapsed or you may miss your transfer. • Please be aware that this is a shared transfer service, so clients may share the transfer vehicle with other passengers on their flight or another flight landing within 15 minutes. Maximum wait for other passengers to clear customs is 45 minutes from meeting your transfer representative. • Luggage Restrictions: Large items such as skis, surfboards, wheelchairs (excluding foldable) & golf bags are not permitted under any circumstances. Likewise, any excessive luggage requirements of more than airline standard of 1 suitcase and one carry on per passenger should be checked with Airport Transfers at time of booking.

Pickup Information

Enter the Arrivals Hall after customs and immigration, look for a representative with a blue Airport Transfers sign who will meet you next to the designated meeting points in each terminal. Dependant on live immigration, customs and baggage clearance times you will be met 60 minutes after landing. After meeting your driver you may have to wait a short while to depart. Meeting Points for Gatwick/Luton/Stansted airports: All terminals: In front of Costa Coffee.