Ticket Information

Description

Pick up in Central London Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

End Point

Redemption Instructions

Once we have received your booking, we will contact you to confirm your pick up time. Pick ups in Central London begin at 07:00am and are completed by 08.15am. Heathrow pick ups are completed between 09:00am - 09:45am. The journey to Windsor from Heathrow takes approximately 30 minutes. The journey will take approximately 90 - 120 minutes or slightly less to travel from Windsor to Southampton, arriving between 1:30pm and 2:00pm. Each person is allowed a maximum of 2 items of hold luggage (23kg each) and 2 items of carry on luggage (10kg each). Should you wish to bring any mobility aids (wheelchairs or walkers) you MUST contact us in advance to let us know. We will require full dimensions and weight. These items must be able to be folded and stored in the luggage hold. Wheelchairs must be counted as 1 item of your hold luggage. Your tour manager will meet you inside the hotel lobby of your chosen pick up and will assist you with your luggage. The vehicle will park as close as is safely and legally possible. Please note that entry to Windsor Castle does involve a walk of approximately 15 minutes from the coach park. Parts of this walk are uphill and may not be suitable for passengers with mobility issues. Once you have arrived at the port there will be a typical walk of about 100 yards from the vehicle to the terminal. Please be aware we sometimes use smaller vehicles to collect and return passengers to the main coach or final destination - this helps keep our operation as efficient as possible. Emergency Contact Number: 0044 7703 732 315 Staff will only be able to assist on this number in the event of an emergency on the day of your tour Please do not use this number to check on the arrival time of your guide or driver before the stated meeting time on this ticket - this is not an emergency It is not to be used for general enquiries prior to your tour This number does not accept text messages A reminder that you DO NOT need to reconfirm your booking.

Pickup Information

We collect from selected London city centre and Heathrow airport hotels. Please provide the name and address of your accommodation in the additional information box and we will contact you after booking to confirm whether we can offer pickup directly from your hotel, or to provide a suitable alternative. We will also confirm the time of your pickup. London city centre pick ups begin at 07:00am and are completed by 08.15am. We will then collect from Heathrow airport hotels between 09:00am - 09:45am. For Heathrow pick ups you must be ready and waiting in the hotel reception area from 09:00am. We are unable to collect from Heathrow airport terminals.