Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please meet in front of the London Eye, under its white support legs. Find a central point on one of the blocks which people sit on and wait there. Your photographer is Lou Smith and she will be holding a sign with your name so you will see her easily. On arriving at the meeting point please check in with Lou and let her know that you have arrived. If you cannot locate Lou please ring, +447738 942099 . Our WhatsApp no. is the same You can check travel on the tube and other networks on Transport for London. You can also download a tube map. https://tfl.gov.uk You can show your photographer an electronic copy or a printed version of your ticket. Comfortable walking shoes are recommended Please ensure camera batteries are fully charged before the photo tour Please ensure you have large memory card or spare cards to handle the extra photos taken during a photo tour. We look forward to meeting you soon and sharing a great day of photography.