Ticket Information

Description

10H PRIVATE CAR TOUR: 10-hour private Lake Toya and Noboribetsu tour for up to 6 guests. No guide or English driver included. CUSTOM OR DEFAULT ROUTE: Request your route 24h before departure. If no request is sent, standard route applies. MAX6 / NO ENGLISH DRIVER: Vehicle and driver only. No guide or English driver. Best for up to 4 large 28-inch suitcases. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

Pickup is available from hotels, accommodations, stations, or agreed pickup points within the selected Sapporo service area. Please provide the exact pickup address, hotel name, building name, entrance details, pickup time, passenger count, luggage count if any, and a reachable phone number or WhatsApp after booking. For hotel pickup, please wait in the hotel lobby or at the main entrance at the scheduled pickup time. For apartment or private accommodation pickup, please provide the full address and entrance instructions. For station pickup, please provide the station name, preferred exit, and meeting details in advance. Please contact us at least 24 hours before the tour start time with your preferred route and any special requests. If no preferred itinerary is received at least 24 hours before departure, the tour will follow the standard Lake Toya and Noboribetsu highlights route. The driver will wait up to 30 minutes free from the scheduled pickup time. Waiting time beyond 30 minutes or tour overtime beyond the selected duration may require an extra fee of JPY 5,000 per hour. Please keep your phone or WhatsApp reachable on the tour day. Pickup and drop-off points may be adjusted if stopping or parking is restricted by hotel, station, traffic, snow conditions, or local regulations. Please provide the exact passenger count and luggage quantity after booking. Luggage space depends on the selected vehicle, passenger count, and suitcase size. If actual passengers or luggage exceed the selected option capacity, a larger vehicle or additional vehicle may be required, subject to availability and extra cost.