Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Hotel Pickup, Please wait at the hotel lobby for collection at the set pickup time and just let the concierge or reception desk know, that you are waiting for a private transfer service the driver will make contact with the concierge or reception desk on his arrival. Private Address, The driver will make contact by ringing the doorbell and will be waiting as close as possible to the front door at the set pickup time. Each traveller is allowed a maximum of 1 Big suitcase - 29x21x11 inches / 74x54x28 cm (25 kg to 55 lbs) and 1 Small carry-on bag - 22x14x9 inches / 56x36x23 cm. (15 kg to 35 lbs) Oversized or excessive luggage (e.g. foldable wheelchairs, Walker) may have certain restrictions. Please inquire with the operator before travel to confirm if your excess luggage is acceptable. Due to the duration of the journey time and vehicle availability on cruise days, we require a minimum of 48 hours' notice to change the pickup time. If you are travelling with a cell phone please let us know the number before the travel date so the driver may communicate with you on the day. If for any reason you need to contact the office or cannot locate your driver, please call our UK number on 020 8611 2965.

Pickup Information

We pick up passengers directly from London Hotels and private addresses. Hotel Pickup, Please wait at the hotel lobby for collection at the set pickup time and just let concierge or reception desk know, that you are waiting for a private transfer service the driver will make contact with the concierge or reception desk on his arrival. Private Address, The driver will make contact by ringing the doorbell and will be waiting as close as possible to the front door at the set pickup time.