Ticket Information

Description

Shuttle Shared Service : This is a shared door-to-door transfer , and you may be travelling with up to a maximum of 7 passengers on the same route. Duration: 2 hours: This time is estimated and depends on the traffic and the pick-up location. Shuttle Shared Service Vehicle: Mercedes, Volkswagen, Kia or similar vehicle, depending on the number of passengers. Baggage Allowance Policy: Each passenger is permitted one large or medium suitcase, one small carry-on item and one personal item, such as a backpack. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

End Point

Redemption Instructions

Please let us know if you have any important information.

Pickup Information

Driver Details & Communication Your driver's name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details. We strongly recommend providing a mobile number available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated. The driver will confirm their exact arrival time and provide live updates if you use either platform. Please ensure your phone is switched on to allow smooth coordination. If you encounter any issues, you can always reach the office or driver using the contact details provided. Meeting Points – Central London Please wait in the hotel lobby or outside the main entrance of your residence at the scheduled pick-up time. If you cannot locate your driver, please remain at the meeting point and call the number provided. Pick-Up Time Coordination As this is a shared transfer service, we may occasionally make small adjustments to the originally selected pick-up time to coordinate multiple collections and ensure an efficient route for all passengers. If an adjustment is required, you will be informed at least 24 hours in advance with the updated schedule. Waiting Time Policy – Central London We include 15 minutes of complimentary waiting time from your scheduled pick-up. If passengers do not show within 15 minutes, extended waiting fees apply thereafter. Charges are applied per 15-minute slot, starting from £12.50. Payment may be made to the driver in cash or via secure payment link. To avoid delays and additional fees, we kindly ask passengers to be ready for collection at the confirmed time. No-Show: If after 30 minutes from the scheduled pick-up time the passenger is uncontactable or fails to appear at the meeting point, the booking will be classified as a no-show and a refund will not be possible. Luggage Assistance Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading.