Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

IMPORTANT: The meeting point varies depending on the day of the show, please carefully check the location corresponding to your date. 1. Delivery time: You must report to the drop-off point 30 minutes before the start of the event. Ticket delivery will only take place during that period. There will be no deliveries once the function has started. 2. Delivery point: TUESDAYS, FRIDAYS AND SUNDAYS We will meet in front of the BanBajío bank, on Av. Río de la Loza, a few steps from the Arena México. A team member will be waiting for you with a red umbrella to facilitate identification. THURSDAYS AND SATURDAYS We will meet in front of the "Essence - Paladium" store located a few steps from the "República de Chile" Metrobus station and near the Coliseo Arena. A team member will be waiting with a red umbrella to facilitate identification. 3. Ticket delivery: You will have to show your reservation number to receive your physical tickets. 4. Event access: With your ticket in hand, you will enter the Arena on your own. Before entering, you will have to go through the usual security screening as part of access to the premises.