Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Opening Hours: Zoo opens at 10am. Closing time varies by date: 4 Sept - 29 Oct 2023 - 5pm 30 Oct 2023 - 9 Feb 2024 - 4pm 10 Feb - 28 March - 5pm Last admission is 1 hour prior to closing time. Some animal exhibits may close up to 30 minutes before closing time. To help you to navigate the Zoo and plan your visit, please download the App: https://www.londonzoo.org/whats-here/london-zoo-app