Ticket Information

Description

Pick 7 Melbourne experiences of your choice

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Follow the instructions below to activate your pass and access the included benefits: 1. Download the Smartvisit app from the App Store or Google Play. 2. Create an account and log in. 3. Add your pass to the app: - Tap Add Package. - Enter your booking reference number under Pass Number/Booking Reference. - Tap Add Package again. 4. Register your pass - note, if you booked more than one pass, you only need to enter the reference number once. You can manage all passes on one device or send each one to a different person by entering their email address. They’ll then follow the same steps to activate it on their own phone. - Choose 'Me' if you are the end user or want to manage multiple passes on the same device. - Choose 'Assign To' if you want to allocate a pass for someone else to use on their own device. 5. Access your pass: The pass will appear in your Smartvisit app. Tap the image to open it and view all included benefits. Each attraction ticket has a QR code in the app once redeemed—show it at the entrance to get in. 6. Audio tours: Find self-guided tours in the Jrnyz section. We recommend downloading them over WiFi, as mobile coverage can be weak in parts of the city. 7. Need help? Click the Help button in the app to connect with our 24/7 customer support line. Important things to note: - Operating times are subject to change due to unforeseen circumstances - please check with the individual attraction operators before visiting. - Cancellation and refund requests will not be accepted if the pass has already been activated and used.