Ticket Information

Description

Package: ATV + photos: Experience the thrill of riding on the road & Includes real photos so you can choose Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

Pickup Times: - Playa del Carmen: 7:30–8:00 AM (1 hr) - Tulum: 8:45 AM (15 min) - If this is a **last-minute booking**, pickup is subject to availability. Our offices close at **8:00 PM**; we can confirm your pickup based on your **location** before then. - Parking: Super Aki (free & small) or Chedraui (payment & bigger) - Staff: Green shirts and caps - Van: White or gray, no logo Note 1: Delays can happen—traffic, weather, or late guests. We appreciate your patience. Note 2: No hotel pick-up in Tulum. Check the nearest meeting point to your stay. Note: 3 **Pickup note:** For guests staying in **Playa del Carmen **, pickup time may be earlier due to the distance to our park facilities located in Tulum. The transfer takes approximately 1 to 1.5 hours each way, both for the pickup and the return. Please note that transportation is shared, so other participants may be picked up along the route. We recommend planning enough time for the full experience, including transfers, the activity, and the return trip.