Ticket Information

Description

Pickup included

Cancellation Policy

If you cancel at least 6 full day(s) before the scheduled departure time, you will receive a full refund.<br>If you cancel between 2 and 6 day(s) before the scheduled departure time, you will receive a 50% refund.<br>If you cancel within 2 day(s) of the scheduled departure, you will receive a 0% refund.

• 100% refund if cancelled 6+ days before the start date
• 50% refund if cancelled 2–6 days before the start date
• 0% refund if cancelled less than 2 day(s) before the start date

Redemption Instructions

* You MUST contact Julia Travel and provide your telephone number and your e-mail address in order to receive all the necessary tour information. * Due to the insurance included on this tour, all bookings must include for each passenger, without exception, the following data at the moment of reservation: Name / Surname / Passport / ID / Nationality / Age / Sex. Reservations cannot be formalized without providing all the required information. * Kindly note that it is mandatory to present your passport the day you visit the Alhambra complex. * Please note that 1 regular suitcase of 157cm dimensional (height-width-lenght) is allowed, and 1 handbag per person is allowed. Any extra luggage is likely to be charged. For other types of packages, please refer to the special conditions. Luggage handling is responsibility of the customer. * During your stay in Madrid, the tour escort service is not available. * If the panoramic tour of Madrid cannot operate due to technical reasons, it will be replaced with the Madrid Hop-on Hop-off Bus for one day or a walking tour of the Hapsburg Quarter (as determined by the operator). * If Alhambra and Generalife tickets are not available for certain dates, alternative compensation will be offered at the operator's discretion * Contact information Monday to Friday from 8:00 to 18:00 at 34 917 580 642 Saturday and Sunday from 8:00 to 17:00 at 34 917 580 642 / 34 915 599 605 // escortedtours@julia.net Transfer emergency number in Madrid (only pick up day): 34 673 626 929

Pickup Information

Meet and greet at the airport. Please provide flight details at least 7 days prior departure.