Ticket Information

Description

Tour from Tulum: Select this option if your hotel is locate between Xcaret and Super Aki Tulum Tulum Hotels: NOTE: There is NO PICK UP from hotel lobbys at Tulum. The meeting point for the pick up is in TULUM SUPER AKI. No exceptions. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

If your hotel is not in the previous list please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time of your pickup. Please indicate your hotel where you are staying in the special requirements box and also with your email. This service has only one schedule: - Cancun hotels between 5:00 am to 5:20 am. - Playa del Carmen between 6:00 am to 6:45 am. -Tulum (Pick up only at Super Aki) at 7:30 am. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message.