Cancellation Policy

All sales are final. No refund is available for cancellations.

Meeting and Pickup

Redemption Instructions

Where to find my eSIM? • Your eSIM QR will be delivered by Viator Supplier via Email within minutes. • In the email, the eSIM is attached as a PDF file. • If you couldn't locate it as it may have landed in spam folder, search for "Viator Supplier" email. • Should you wish to receive it directly to your email address, send us an email at hello@frewie.com with your email and Booking Reference: BR-10 digits (Located in your booking voucher), • Alternatively, respond to the email from the Viator Supplier. eSIM Important Notes • Please ensure that you have an eSIM compatible and network-unlocked device, and the travel itinerary is confirmed. Please refer to this link https://www.frewie.com/help/device-compatibility/ . • Data plan validity starts immediately when eSIM is installed (Expiry date - 30 days from the purchase date). • You may install eSIM before traveling (before your flight) or, at your destination when you need it. • To successfully install eSIM, a stable Internet connection is required. • All Data plans (5G/4G/LTE Speed) will thereafter follow unlimited data under *FUP for the duration of the validity plan. • eSIM can only be installed once. Do NOT DELETE / REMOVE your eSIM from your device after successful installation. • You can have different eSIM plans installed on your device. • Data speed varies depending on the country and location. Confirmation • You'll get confirmation and eSIM QR email from ‘Viator Supplier’ within minutes. Support • For all queries, email hello@frewie.com and provide us your email with Booking Reference: BR-10 digits (Located in your booking voucher), or eSIM ID: FT-9 digits (eSIM PDF), • Alternatively, respond to the email from the Viator Supplier for any assistance or queries. Cancellation policy • No cancellations, refunds, or changes can be made. Refund is on case-to-case basis if eSIM has not been activated.