Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

Hi there We hope you are well. We are contacting you because you have booked a "Free Walking Tour Madrid Essential" Here you have some important information about this activity. *Meeting point* The Bear statue in Puerta del Sol. If you have any troubles to find it, here you have the link to Google Maps. https://maps.app.goo.gl/rCZQSAUfJxeAzbWL6 You can recognize us because we’ll be holding a big SIGN that says free tour on it and wearing the red t-shirt/jacket (on winter look only for the sign) both with the MADride travel logo (THE BEAR). WE DO NOT USE umbrellas of any colour! We normally wait some extra minutes in case someone is late due to unexpected events, after some courtesy time (maximum 10 minutes) out of respect for the rest of the people, we must start. Feel free to contact us to check where the group is, but keep in mind that the guides won’t be checking much the phone while they are with group. **IMPORTANT** Please note that the €3 you are paying on Viator covers your reservation on this platform. This is a free tour, so feel free to tip the guide what you can afford and what you feel the tour was worth. A free tour is a concept where individual travelers are free to join with no fixed price. You decide the value of the tour based on your experience and how well you think the guide conducted the activity. *REMEMBER* The free tour Madrid Essential and the rest of the MADRIDE TRAVEL public tours are subject to cancellation in case the tour does not have a minimum of 4 participants (adults), either way our guides will do their best to help you to enjoy Madrid. THANKS FOR YOUR UNDERSTANDING. We are looking forward to seeing you soon! Best regards -- MADride Travel Team