Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

• Dress in layers and according to the weather, and BRING EXTRA WARM LAYERS as it is usually much colder on the glacier than • This tour requires full use of limbs and will require you to assist in paddling the canoe. • If you have not already specified, you MUST advise the supplier as soon as possible of your shoe size. • Minimum numbers apply. There is a possibility of cancellation after confirmation if there are not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund. • Due to the nature of this tour and the safety of all guests, the tour operator reserves the right to refuse service to passengers who are intoxicated or show signs of intoxication. If, as a result, your tour is canceled, you will not be entitled to a refund. • Not recommended for participants with back problems. • Not recommended for participants with heart complaints or other serious medical conditions • Weather Cancellation Notice: in the event of abnormally high winds, this tour may need to be canceled and fully refunded. Katabatic winds can occur due to glacier-specific weather systems created on hot and sunny days. Cancellations may occur at or before the scheduled tour time based on wind readings. • AJ Dock Pickups are reserved only for guests sailing on the Norwegian Bliss or Norwegian Encore who have booked the Mendenhall Glacier Ice Adventure Tour. • All Tours depart within walking distance of the cruise port.