Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

* Please be at the meeting point 15 minutes before the tour begins. Failure to show up at the established check-in time may entail losing the tour. * Julià Travel reserves the right to alter the itinerary due to events or celebrations taking place in the city. * This activity/excursion has a maximum of 30 participants per guide. * Due to the various events taking place at Santiago Bernabéu Stadium, the Bernabéu Tour route and schedules may vary. * From 12:00 noon on the day before a match until the stadium reopens the day after, the tour will include only the Museum and the panoramic view of the stadium. Dressing rooms and benches will remain closed. * The turf has been removed from the pitch. * Tickets are valid only for the date (and time) indicated on them. * Entry to the Museum is subject to capacity control. Routes may be modified, entry and exit flows organized, or certain areas closed for safety reasons. * Please keep your ticket until the end of your visit, as staff may request it at the exit for capacity control purposes. * Wheelchair users: please note that the full Bernabéu Tour cannot be completed. * The tour includes numerous stairways, so it is not recommended to bring suitcases or baby strollers. * There is no luggage storage service available. * Access staff may request official documentation verifying children’s age (ID card, passport, etc.). If not presented, payment of the price difference to the adult rate may be required. * Julia Travel Gray Line Spain, contact: 0034 91 559 96 05 / incoming@julia.net