Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

End Point

Redemption Instructions

● The maximum number of people allowed per tour is 8. If the group has more than 8 participants, it will be splitted in two different groups, alternating the order of the activity. ● Please, be at the check in point 15’ minutes before departure time. ● This product is subject to cancellation or rescheduling based on inclement weather. ● The visit to the Moreneta is not guaranteed, it is subject to availability and depending on the season, as there may be up to 2hrs of queue. ● Due to horse safety restrictions, anyone with a weight above 95 KG or below 12 years of age won't be allowed to join this activity ● There is a minimum of people required to operate the tour. In the event that this minimum is not met, customers will be offered an alternative date, another tour of equal or superior value, or a full refund. ● There is a minimum number of people required to operate on languages that are not English or Spanish. If this minimum is not reached, the tour will be offered in English. ● Tour may be affected due to special circumstances