Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Hi there! Thank you for booking our Murder Mystery Dinner Experience! Here is some important information about your activity: Meeting Point We’ll meet at Isabel II Statue in Plaza de Isabel II (Metro line 2, Opera station). Look for our guides wearing a red T-shirt and holding a sign with your name on it, both with our bear logo. If you have trouble finding us, you can search the following address on Google Maps: Plaza de Isabel II, Centro, 28013, Madrid. Reminder Keep in mind that the meeting point might vary based on restaurant availability. But don’t worry, we'll reach out to you via WhatsApp to confirm the exact location. Kindly ensure your phone number is entered accurately for seamless communication. Important It is the group’s responsibility to be punctual at the meeting point so we can start the activity on time. MADride Travel is not responsible for changes to the original itinerary if the group arrives late. If you have any questions or issues, feel free to contact us by phone at (+34) 604 176 772 or by email at info@madride.net. We look forward to seeing you soon! Best regards, The MADride Travel Team