Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

• Please check the timetable before your visit: https://www.pilatus.ch/en/inform/timetable • A current valid passport is required on the day of travel • This is a self-guided tour, there is no guide waiting for you. • Start your trip at the Lucerne train station. Show the voucher on bus no. 1 from Lucerne to the station "Kriens, Zentrum Pilatus". In Kriens you can directly pass the turnstile. If you wish to take the trip in the other direction, take the train from Lucerne to Alpnachstad and show the voucher on the train. In Alpnachstad you can directly pass the turnstile. To avoid long waiting times for the cogwheel train between Alpnachstad and Pilatus Kulm (or vice versa), we highly recommend to make a reservation under www.pilatus.ch/reservation • Don't miss the last transportation down from Mt. Pilatus: https://www.pilatus.ch/en/inform/timetable • Information for the bus: Inklusive Passepartout Zone 10 (2.Klasse)(L)(V)(12)