Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

You MUST contact the local tour operator by calling 96998148 up until 8:00pm the evening prior to confirm your exact pick up time. If you fail to be at the pick up point no refunds will be offered.

Pickup Information

The operator will confirm pickup arrangements by the afternoon prior. You will be asked to confirm receipt of this information. We do not collect from every hotel in the city and our pickup route each day is different depending on where our guests are staying. If we cannot collect you from your hotel, we will ask that you meet nearby. The meeting points listed are some examples of where guests can meet us but are not the only ones. Please note, the advice you receive from the tour operator (Vinetrekker) will be the most current and accurate. Always refer to this advice. If you have not received confirmation by 8:00pm the night prior to the tour, contact the local tour operator on 96998148 to confirm your exact pick up point and time. If you fail to be at the advised pick up point at the advised time, no refunds will be offered.