Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please allow an extra 30 minutes to ensure you arrive on time. Construction, summer traffic, accidents, and motor homes on the Glenn Highway may cause delays, and guests should arrive 15 minutes before their scheduled trip time for check-in and waivers. Please make sure you meet our trip limitations stated on our website. If anyone is outside these limitations, please email our office so we can evaluate the information. What to Wear Whitewater Rafting: Our Dry-suits are shells that keep you dry and dry only, with room to wear your own warm clothing underneath. Alaska rivers are cold so please dress warm even on hot days. Remember layers of clothing will help keep you warm and comfortable (we go rafting rain or shine). NOVA provides everything you need besides warm layers for the river including Dry-suits to wear over your clothes, PFD (Personal Floatation Device), river boots, & helmet. Layers made from fleece or wool (Not cotton) Long warm pants (no shorts) Tall warm socks (no cotton) Long sleeve warm top layer Sweatshirt or jacket (No hoodies) Sunglasses with ear strap Please have your booking confirmation # prepared at trip check-in. See our website for more trip details. www.novalaska.com. Thank you! Nova team