Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

HOW TO REDEEM YOUR TOUR: Before you start your adventure, you'll need to redeem and download the tour in the Shaka Guide app. Follow the instructions below: *Please Note: The redeem code is the 10-digit booking reference number on your ticket (located under the barcode). 1. Download the Shaka Guide App in the App Store or Google Play Store (or use the link at the bottom of this email) 2. Open the app and sign in/create your account 3. Go to Support → Retrieve Purchases 4. Tap on Redeem Purchases 5. Enter your Redeem Code (10-digit booking reference number on your ticket located under the barcode) 6. Tap on Redeem Purchases 7. Download your tour(s) Once you've redeemed your tour, you'll find it under "My Stuff" in the app. For a smooth ride, download the tour with wifi before you go. Should you need further assistance or have other questions, email us at aloha@shakaguide.com or call (808) 201-8138 DOWNLOAD THE APP HERE: www.shakaguide.com/download