Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Know before you go: • Check your email the day before the tour for important details from Rosotravel, your tour operator. • Please note that the museum is currently undergoing restoration; therefore, the Power Hall (reopening in Summer 2025), 1830 Viaduct, Station and Warehouse, Lower and Upper Yard, and Air and Space Hall are permanently closed. • Pre-booked free tickets to the Science and Industry Museum are valid for a specific date and time, so it’s important to arrive at the meeting point on time. Admission is for the permanent collection. • The museum sometimes hosts special exhibitions and events that may require a fee. Participants can inquire with the guide about these experiences. • Due to the attraction’s rules, 1 licensed guide can lead a group of 1-20 people. We will arrange additional guides for larger groups, so the price will be higher. • We're not afraid of sun or rain, so the tour will take place as planned, regardless of weather—please check the forecast and dress appropriately.