Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Hi there! Thank you for booking our Treasure Hunt Experience in Madrid! Here is some important information about your activity: Meeting Point We’ll meet at the Bear Statue (Oso y el Madroño) in Puerta del Sol. If you have trouble finding it, you can use this link to Google Maps: https://maps.app.goo.gl/rCZQSAUfJxeAzbWL6 You’ll recognize us by our sign with your name on it and our red T-shirts/jackets with the MADride Travel bear logo. Important It is the group’s responsibility to be punctual at the meeting point so we can start the activity on time. MADride Travel is not responsible for changes to the original itinerary if the group arrives late. Additional information: Please note that all promotional images are for illustrative purposes only. Locations (such as restaurants, bars, and clubs), along with food, drinks, and offers featured, may vary from the images shown. By participating in our activities, you agree that any photos or videos taken during the experience may be used by us for promotional purposes on our social media platforms, website, or other media outlets at any time. If you have any questions or issues, feel free to contact us by phone at (+34) 604 176 772 or by email at info@madride.net. We look forward to seeing you soon! Best regards, The MADride Travel Team