Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

End Point

Pickup Information

pickup instructions. When their flight lands, they get a text message with the driver’s name, phone number, and the vehicle details, along with simple directions to the pickup point at Ground Transportation Commercial Pick Up Lane. Travelers can easily identify the shuttle by looking for the driver holding a “BNA Shuttle” sign with their name, and by matching the vehicle description sent to them. The driver assists with luggage and checks their booking before boarding. Once onboard, passengers enjoy a comfortable, non-stop ride to Downtown or West End hotels. Upon arrival, the driver helps unload bags and ensures each traveler is dropped off safely and directly at their destination.