Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Meet at 220 Apple Valley Rd, any other address that might be listed is wrong ... the tour van is usually waiting near the restrooms. Please check in with the driver as soon as you arrive. The van will be a large white ford transit van and your driver will be waiting inside. Seats are first come first served so show up early for the best seats. Your driver will usually arrive 30 minutes before departure time but on days with heavy traffic there may be a delay. If you have trouble finding the van feel free to call us. The tour leaves at 6pm sharp, it does not wait. If you miss your tour due to being tardy there will be no refunds but you may request to join a tour on another day if there is room. If you have questions you may send us a massage through viator or send an email from our website. We only answer phone calls on the day of the tour to help those who need assistance finding the van. Thanks, we look forward to seeing you soon. Happy Holidays