Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Mahalo for choosing NaPali Riders to take you on your adventure to the NaPali Coast. If you have any questions please call us directly at 808-742-6331! CHECK IN 45 MINUTES BEFORE DEPARTURE LATE = NO TOUR, NO REFUND You are required to check in 45 minutes before departure. Late arrivals who miss the safety briefing are subject to missing the tour with no refund. AS A REMINDER: No neck or back issues, heart conditions, any recent surgeries and no pregnant women are allowed on board LOCATION: Meet us at the NĀ PALI RIDERS OFFICE at 9600 Kaumuali’i Highway Waimea, HI 96796 (After check-in, we're headed to Kikiaola Small Boat Harbor, in YOUR vehicle) WHEN YOU ARRIVE AT OUR LOCATION - Check in, ensure waivers are completed for everyone in your party - Get your dry bag and optional life jacket - Use the restroom, pack your dry bag, take motion sickness medication & apply sunscreen - Scan the QR code on the picnic table to complete your parking for the harbor - Receive the safety briefing from the crew once all guests are checked in - Once the safety briefing is complete you will get back into YOUR vehicle and drive to Kikiaola Small Boat Harbor to board the boat for your adventure DRIVING TIMES TO WAIMEA TOWN (KAUA'I): Give yourselves MORE THAN ENOUGH driving time so that you arrive on time for your raft tour! From Princeville- 1 hour 45 minutes From Kapaa- 1 hour From Lihue- 45 minutes From Poipu- 35 minutes From Kekaha- 15 minutes WHAT TO BRING: Comfortable clothing Swimsuit (wear it) No swimming on this tour Towel Reef Safe Sunscreen Sunglasses Hat (tie-down is recommended) You will be barefoot on the raft tour Cash for gratuity WHAT WE PROVIDE: Light fruits, snacks and drinks (non-alcoholic beverages) Waterproof duffel bag Life vests (Provided upon request) REMINDER: If you feel that our crew has provided exceptional service after your tour, you’re welcome to show your appreciation with a gratuity. Please consider bringing cash with you for this purpose.