Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

SHUTTLE PICK-UP POINT: Bank of America Tower 800 Capitol Street, Houston, TX 77002. Please meet 5 minutes before tour departure outside in front of the colorful Joan Miro art piece across from the Bank of America Tower's exit doors on Capitol Street • Please make sure to arrive on time. Failure to arrive on time may result in a postponed activity subject to availability or an abandoned activity if we do not hear back before the start time. • Guests will receive their General Admission and Mission Control Tram Tour tickets during their morning check-in based on the best available departure time assigned by NASA. • The Mission Control tram tour included with this package is non-refundable and can be cancelled by NASA due to inclement weather. • Tram Tours at the Space Center are subject to availability determined by NASA dependent on seasonal & staffing factors. • In the event of bad weather, travelers may opt to reschedule for another date free of charge at their own discretion. • Water, electronics, small packaged snacks, and backpacks are generally permitted onboard and inside the Space Center • If you have any trouble locating the shuttle by scheduled the departure time, please call our dispatch unit at 713-469-2365