Cancellation Policy

If you cancel at least 2 full day(s) before the scheduled departure time, you will receive a full refund.<br>If you cancel within 2 day(s) of the scheduled departure, you will receive a 0% refund.

Meeting and Pickup

Redemption Instructions

Thank you for booking your zipline adventure with CLIMB Works Keana Farms. We're excited to meet you! This email serves as both your confirmation and receipt. Please bring your ID when you come so we can verify your reservation. Important Things to Know Before You Come: PLEASE ARRIVE 40 MINUTES BEFORE YOUR SCHEDULED TOUR TIME. Tours do not wait for late arrivals, so please be on time. Please review the Requirements and What to Bring sections of our website. Quick overview: age minimum of 5 years old with a height minimum of 42". Guests under 18yrs old need an adult to accompany them on the tour, weight maximum of 250lbs for guests under 5'10" and maximum of 270 lbs for guests over 5'10", everyone must wear closed-toed shoes. Weather Policy: Remember our zip line tours will operate rain or shine. The farm can be an exciting place when the rain comes. All cancellations due to weather will be the decision of the CLIMB Works Keana Farms staff, and are generally caused by thunderstorms, heavy rains, or high winds. If this happens we will do our best to contact you before and reschedule or provide a voucher for another time. If you are unable to attend another time a full refund will be given.

Pickup Information

Waikiki - Roundtrip transportation is available Monday - Saturday. Pick up is at 8:45am from Ross Dress for Less on Seaside Avenue. Courtyard Oahu North Shore - Roundtrip transportation is available Monday - Saturday. Pick-up time is 10:00am, please wait outside the main entry to the lobby. The Ritz Carlton Turtle Bay - Roundtrip transportation is available Monday - Saturday. Pick-up time is 10:20am, please wait outside by valet for pick up.