Ticket Information

Description

Van Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

- Public transportation nearby - Not recommended for people with heart conditions - Not recommended for pregnant travelers - Not recommended for people with back problems - Not wheelchair accessible - Not stroller accessible - Not suitable for pets - Infants must not sit on laps - Infant seats unavailable - It is recommended that you bring comfortable shoes, a swimsuit, sunglasses, a towel and biodegradable sunscreen - Minimum age to drive is 16 years (Mandatory to show ID) - Children ages 5 to 16 may ride with an adult on a double ATV - For individuals arriving independently, a mandatory check-in 20 minutes prior to the scheduled tour commencement is required; failure to comply will result in the forfeiture of your reservation without eligibility for a refund. - Passengers must be at least 5 years old. The minimum height required is 1.20 metes (3 feet 9 inches). - Maximum weight p/vehicle: Single – 175 kg ( 386 lbs) Double – 210 kg (463 lbs) - We will reserve the right of admission in case any passenger is under the influence of alcohol or drugs. - Comfortable walking shoes are recommended. - The listed price does not include a $17 usd per vehicle for ATV insurance surcharge, payable at the time of tour check-in. ATV INSURANCE surcharge is required by our local supplier and is not within our control. - Hotel pickups commence approximately 60 to 90 minutes prior to this time, exact pickup time will be advised on reconfirmation. - It's important for you to send us your room number so we can have access to the resort for the pickup.

Pickup Information

Please send us your Hotel / Accommodation name and address in order to arrange the transfer service. Hotel pickups commence approximately 60 to 90 minutes prior to this time, exact pickup time will be advised on reconfirmation. It's important for you to send us your room number so we can have access to the resort for the pickup. We don't do transfers from Cancun. If you are staying in Cancun Area we can arrange a private transfer for an extra fee. Please contact us for more information.