Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please re-confirm your tour 2 days before arrival in Rainbow Beach by visiting https://www.pippiesbeachhouse.com.au/confirm-tour It is highly recommended that you meet us at Pippies Beachhouse in Rainbow Beach between 9am and 4pm the day before you depart. This is so that we can explain a few things about the tour and the island, as well as get your paperwork finished and watch a video, before our early departure the next morning. If you are unable to attend then it is very important that we know you will not be here in time so that we may organise getting all missed information to you. You can do this by confirming your booking at www.pippiesbeachhouse.com.au/confirm-tour . If you are unable to meet us the day before departure you can then expect an email from us on the afternoon before departure containing all information you have missed. Please read this email carefully and follow all instructions before you meet us in the morning. Start times are approximate. They change due to tides and weather conditions. We will notify you during the meeting the day before if there are any adjustments.