Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Domestic Arrivals I Asia Thailand will be waiting at Exit 1 the Main Door at Domestic Terminal (Inside) International Arrivals After you collect your luggage please exit The International Terminal Door # 2 (Outside) please walk to the end and turn left. Our airport representative will be waiting with a sign with your name on by the pillar with letter B on the left-hand side. Operates 24/7. Includes all Taxes and Insurance One standard sized suitcase & one hand luggage per person. Infants 1 and younger are complimentary if not occupying their own seat and must be accompanied by a paying adult. Wheelchair accessible (must advise­ Supplier at time of booking for further details). Note - Collapsible wheelchairs only. Photographs are meant to illustrate vehicle type only; your vehicle may differ from what is pictured. Additional and/or Oversized Baggage subject to space availability and may incur surcharge (payable to driver at the time of service) You do not have to contact us if your flight is delayed (the flight number on your original booking). Our guides will be aware. Please contact us if your flight number changes at least 6 hours before to guest@iasiathailand.com Should your travel plans change, do not worry as I Asia Thailand will do all possible to change your booking to fit with your new travel arrangements free of charge. IAsia Thailand Hotline is +66 96 821 3089 (hours of operation are from 08.00am to 18.00pm Monday to Friday and 09.00am to 17.00pm Saturday and Sunday) or email to thailand@iasiathailand.com Upon pickup, please present your confirmation/voucher or photo ID in exchange for your activity.